FAQ — Core Med Science

FAQs

Ordering & Delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. If you’d like to check your order history and have your shopping basket items and payment details saved for next time we recommend creating an account. It’s quick and easy to create an account. Just click the "Login" at the top right of the page and follow the instructions on-screen.

Where is my order confirmation and will it have tracking information?

The order confirmation is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 4 hours, please get in touch at info@coremedscience.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Tracking - You will receive a shipping confrimation with a tracking link once the packages has been picked and packed.

Orders placed Monday - Friday by 4 PM CST will be shipped the same day
Orders placed Monday - Friday after 4 PM CST will ship the next non-holiday business day
Orders placed on Saturday and Sunday will ship the next non-holiday business day (typically the following Monday)

NOTE - Orders placed after 4pm or over the weekend may have a tracking number assigned to them, but will have no updates until the package is delivered to the carrier.

Can I make changes to my order?

We are unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online. If you have ordered incorrectly, we do offer full money back refunds for 90 days.

Shipping to the States

Free Shipping

No matter the size or cost of the order, it ships free for customers in the United States. This includes Alaska and Hawaii as well as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, US Minor Outlying Islands, the US Virgin Islands. It's our honor to also provide free shipping to our troops at their APO/FPO/DPO shipping addresses.

Our experienced and knowledgeable shipping team will choose the most optimized shipping method based on your address and the size of your order.

When placing your order, please be aware that only USPS ships to PPO, APO or DPO addresses. PO Box addresses will be sent via USPS.

Expedited Shipping for Domestic Packages

UPS 2nd Day Air

If you'd like your order in just two business days, choose this option. Sorry, there is no weekend or PO Box delivery available.

UPS Next Day Air

Choose this option and receive your package the next day business day. Sorry, there is no weekend or PO Box delivery available.

PLEASE NOTE: Expedited shipping refunds are not available for shipments delayed by the carrier due to unforeseen circumstances (see Delivery Service Alerts below)

Shipping Guidelines

Wondering exactly when your order will be leaving our warehouse? Below is some additional information to give you a better idea.

A "Business Day" is Monday through Friday, with the exception of legal or observed holidays.

Your shipment will leave our warehouse based on the following schedule:

Orders placed Monday - Friday by 4 PM CST will be shipped the same day

Orders placed Monday - Friday after 4 PM CST will ship the next non-holiday business day

Orders placed on Saturday and Sunday will ship the next non-holiday business day (typically the following Monday)

Delivery Service Alerts

In the event that severe weather, a natural disaster, or some other uncontrollable event causes a delay of your expedited shipment, shipping refunds are not available.

For updates regarding possible delays affecting delivery services, follow the links below.

UPS: https://www.ups.com/us/en/service-alerts.page

USPS: http://about.usps.com/news/service-alerts/resident-weather-updates.htm

International Shipping

Cost

International shipments do not qualify for free shipping (note that free shipping is available for Puerto Rico, American Samoa, Guam, Northern Mariana Islands, US Minor Outlying Islands, the US Virgin Islands, and to our troops anywhere in the world at their APO/FPO/DPO shipping addresses).

The cost of international shipping is calculated in U.S. currency during checkout and based on estimated shipment weight and destination.

Local Customs & Laws

We ask that you please be aware of all additional local custom and importation laws. Any additional charges for customs clearance must be paid by you. Customs policies vary widely from country to country; please contact your local customs office or tax authority for information specific to your situation.

Importer of Record

When you order from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Before you place your order, please be sure of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office.

Customs Returns

If an item is returned to us due to a customs-related issue, you may be billed a 20% restocking fee. In addition, your credit card will be charged for any extra shipping costs incurred by us to retrieve your package.

Customs Returns/Credits

If your package is returned to us because of customs issues, you will be credited as above for the merchandise if the package is returned to us in salable condition.

Returns & Exchanges

What is your return policy?

Core Med Science offers a 90 Day Money Back Guarantee - If you aren’t completely happy with the product, you can return it any time in the first 90 days after purchase for a full refund.

How do I return an item?

Step 1: Contact Customer Service at info@coremedscience and let us know that you would like to process a return.

Step 2: Safely package your item(s) in sturdy packaging

Step 3: Seal the package securely and return to the address below using the shipping method of your choice:

ATTN: RETURNS

Core Med Science

310 N Westhill Blvd

Appleton, WI 54914

What if my package is lost, stolen or damaged?

If your package is lost we'll re-ship your order at no additional cost once you have completed and submitted an Affidavit of Loss to us.

Your replacement package will be shipped upon receipt. If a second shipment (whether it's the original or the replacement) is delivered, you can either refuse the package or purchase it.

What if I received the wrong item?

If your package is lost we'll re-ship your order at no additional cost once you have completed and submitted an Affidavit of Loss to us.

Your replacement package will be shipped upon receipt. If a second shipment (whether it's the original or the replacement) is delivered, you can either refuse the package or purchase it.

Programs & Discounts

Why sign up for an account?

Signing up for an account with Core Med Science offers the following benefits:

Subscribe and Save
View your order history
Store your billing and shipping address securely for future orders
Online order tracking

What is Subscribe and save?

Get what you need from Core Med Science exactly when you need it and earn 6% off your order. Save time and money and never be without the vitamins and supplements that are part of your daily routine.

How It Works

Locate the product you use regularly
When checking out click the subscribe to save option
Set your schedule - we have several convenient options to choose from
Complete your checkout

You'll save 6% today and 6% on all future orders that are completed through subscribe and save. We will notify you seven days prior to your next renewal and on your renewal date you will receive a confirmation email followed by a shipping email.

If you need to make any changes to your subscribe and save you can email us at info@coremedscience.com or log into your account and make changes there.

promotions and coupons

Core Med Science offers a variety of promotional codes throughout the year to help maximize your savings. Here is how they work:

Holiday Sales

Generally around the holidays you will find our best sales deals of the year. Be sure to sign up for emails to be up to speed on these promotions.

Promo and Coupon Code Expiration

Most promo codes we offer have expiration dates displayed on the promotional banner or along with the promotional codes. Coupon codes are invalid after the expiration date has passed.